Rihi: Or you might go away, and you might come back later on and just say ‘oh, how are you? Kia ora, just saying ‘hi how are you going?’ And ‘oh actually can we have a talk with you?’ So, it’s just about you know being visible, planting the seed. It might not be totally direct full on support, but it might be that indirect support and then when they’re ready to engage with you, or to have that, engagement, then they might say ‘oh actually Mātua’… It happens there a lot. So that’s why we’ve got quite a visible team who are actively out walking around on the wards and talking to whānau and it might be just going up and saying ‘kia ora’ you know.
Ned: Like I’m starting thinking about it now. Is, it comes to me and that situation I go, ‘cup of tea?’ So, I go and make them a cup of tea. And if nothing happens after the cup of tea that’s alright.
Rihi: See that’s a rongoā in itself is about knowing, offering you know that, that, that kai that manaakitanga in regards to, because sometimes they’ve been sitting there for a long time and they haven’t had a cup of tea and you offer a cup of tea it often opens up the door as we know. And it’s just the simple little things and then the conversation and making those links. So, there’s, I think there’s many forms of rongoā.
Ned: Laughter.
Rihi: There’s laughter that’s right… Awhi, manaakitanga, yeah.
Ned: Bring a bit of laughter into the room, you know. Not over excited laughter but yeah, yeah just-
Rihi: Having a wee joke with them.
Ned: I crack a little joke every now and again even though it’s a very serious time, but a little bit of laughter and it just lifts people.